Privacy Policy

Drama Supply Co. ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information about you when you visit dramasupplyco.com (the "Site") or make a purchase from us.

1. Information We Collect

Information you give us directly:

Name, email address, shipping address, and phone number when you place an order or sign up for our newsletter
Payment information (processed securely by Shopify Payments — we never see or store your full card details)
Any messages you send us via our contact form

Information collected automatically:

Browser type, IP address, pages visited, time spent on the Site, and referring URLs
Device information (desktop, mobile, operating system)
Cookies and similar tracking technologies (see Section 5)

Information from third parties:

If you connect via social media (Instagram, etc.), we may receive basic profile information
Analytics providers and advertising platforms may share aggregated data about your interactions with our ads

2. How We Use Your Information

We use your information to:

Process and fulfill your orders, including sharing necessary details with our fulfillment partner, Printful
Send order confirmations, shipping updates, and tracking information
Respond to your customer service inquiries
Send marketing emails if you have opted in (you can unsubscribe at any time)
Improve our website, products, and marketing
Comply with legal obligations and prevent fraud

We do not sell your personal information to third parties. Ever.

3. How We Share Your Information

We share your data only as necessary to operate our business:

Printful — Our fulfillment partner. We share your name, address, and order details so they can print and ship your order. Printful has its own privacy policy available at printful.com.

Shopify — Our e-commerce platform provider. Your data is stored and processed on Shopify's infrastructure. See Shopify's privacy policy at shopify.com.

Klaviyo — Our email marketing platform, if you have opted into our newsletter.

Meta / Google — We may use advertising pixels on our site to show you relevant ads on Facebook, Instagram, and Google. These platforms may receive anonymized data about your browsing behavior.

Legal requirements — We may disclose your information if required by law, court order, or to protect the rights and safety of Drama Supply Co. and its customers.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, maintain your account, comply with legal obligations, and resolve disputes. Order information is typically retained for 7 years for tax and accounting purposes.

5. Cookies

We use cookies and similar technologies to:

Keep items in your cart
Remember your preferences
Analyze site traffic (Google Analytics)
Serve targeted advertising (Meta Pixel)

You can control cookies through your browser settings. Note that disabling cookies may affect site functionality. If you are located in the EU or UK, you will see a cookie consent banner when you first visit our site.

6. Your Rights

Depending on where you live, you may have the right to:

Access the personal information we hold about you
Correct inaccurate data
Request deletion of your data
Opt out of marketing communications at any time by clicking "unsubscribe" in any email
Lodge a complaint with your local data protection authority (EU/UK residents)

To exercise any of these rights, contact us at: support@dramasupplyco.com

7. Children's Privacy

Our Site is not directed at children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us immediately.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our Site or sending an email. The "Last Updated" date at the top of this page reflects the most recent revision.